At Andrew Battye & Son Ltd., we are committed to delivering a high standard of workmanship and customer service across all plumbing, heating and installation work. However, we understand that on rare occasions a customer may feel dissatisfied.
We want the opportunity to resolve any concerns quickly and fairly.
After completion of any works, we ask that you inspect the work to ensure everything has been carried out in line with the agreed quotation and to the professional standards we aim to achieve.
If you have any concerns, please contact us as soon as possible:
- Landline: 01484 686069
- Mobile: 07973 662815
- Email: battyea1@gmail.com
- In writing: Andrew Battye & Son Ltd., 41 Ryefields, Scholes, Holmfirth, HD9 1XF
If you choose to write to us, please obtain proof of posting.
Our Complaints Procedure
Upon receiving your complaint, we aim to acknowledge it within 5 working days.
Where necessary, we will arrange a convenient date to inspect the work and, if required, carry out remedial action. We aim to resolve complaints within 28 days wherever reasonably possible.
Our priority is always to reach a fair and practical resolution.
Escalation and Alternative Dispute Resolution
In the unlikely event that we are unable to resolve your complaint after fully exhausting our internal complaints procedure, and both parties agree that a deadlock has been reached, the matter may be escalated.
Andrew Battye & Son Ltd. has access to an Alternative Dispute Resolution (ADR) service for domestic installation, servicing, repair and maintenance contracts through our Which? Trusted Traders endorsement.
If you wish to use this service, you may contact Which? Trusted Traders on
02922 670 040. They will advise whether your complaint is eligible for Alternative
Dispute Resolution.
We value our reputation and always aim to resolve concerns promptly, professionally and fairly.